Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking details (if available).
During high-demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
- Local Delivery: 2–5 business days
- International Delivery: 7–15 business days
Delivery times are estimates and may vary depending on location, customs processing, and carrier conditions.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order size and weight
- Selected shipping method
Free shipping promotions (if available) will be clearly displayed at checkout.
Order Tracking
Once your order has been shipped, a tracking number will be sent via email so you can monitor your shipment status.
Delays & Exceptions
Unexpected delays may occur due to:
- Weather conditions
- Customs clearance
- Carrier disruptions
- Peak shopping seasons
We appreciate your patience if delays occur.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders delivered to incorrectly entered addresses.
Lost or Damaged Packages
If your order arrives damaged or appears lost during transit, please contact us within 7 days of delivery with your order number and supporting details.